SHIPPING
Domestic
Our shipping is at a fixed rate of R50 for anywhere in South Africa.
If you spend more the R1000 with us then shipping is FREE.
This excludes surfboards, which are shipped door-to-door at a flat rate of R650.
Apparel delivery will usually be within 5 working days.
Our shipping is handled by our friends at Parcel Ninja and delivery will be carried out by a reliable courier. The name of the courier and tracking details will be e-mailed to you once the order has been dispatched.

International
We charge a flat rate of R400 (this is roughly $25-$30 depending on the exchange rate) for all international deliveries.
If you spend more than R2000 (this is roughly $180-$200 depending on the exchange rate) with us then shipping is FREE. This excludes surfboards, which we only ship within South Africa.
We deliver internationally through PostNet. The package can be tracked using http://www.ems.post/tracking Once the package has left South Africa it can be tracked via the destination country’s postal service using the tracking number provided.
Orders are dispatched within 2 working days and estimated shipping is within 14 days.
All import duty and taxes charge by the destination country are at the customer’s expense.
.

RETURNS
Domestic
If you want to return something please e-mail us a returns@mamiwata.surf stating the following:
Order Number
Name
Address
Mobile Number
Reason for returning.

Once the return has been approved a courier will contact you to arrange pick up. Once our warehouse has received the item we will arrange a refund directly to the card that the original purchase was made from. If you would like to exchange your product for a different one, the best way to secure the correct size or colour is to place a new order – this way you can maximize the odds of your item being in stock

International
All international exchanges must be returned to us at your expense.
Mami Wata will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”. Thank you for your understanding.


RETURNS POLICY

Mami Wata is committed to customer satisfaction and if you are not 100% happy with your product we are happy to offer a full refund or exchange as long as the item is returned to us unwashed, unworn and in the original packaging with labels still attached within 14 days.